Client Support

The relentless pursuit of perfection

We understand that customer satisfaction depends entirely on the level of dependable support our clients receive. 

Knowledgeable customer service personnel are available 24 hours a day, 7 days a week as part of our annual maintenance agreement and standard after-hours emergency support. To help insure that support calls and requests are handled 100% of the time, we utilize the finest software support automation system available.

Software updates are periodically provided to our customers at no charge to ensure that their systems remain state-of-the-art.  Our software enhancements come from listening to our customers.  We readily welcome suggestions!

Our Technical Support Department oversees every aspect of system integration and implementation and can provide support for your entire system.  Some of the services include network planning and design, site planning and disaster recovery planning.

HST understands the critical relationship between software and the hardware on which it runs. Our Technical Support staff are experienced in the areas of network design/administration, LAN/WAN configurations, thick and thin-client configurations, wireless pen-based options and web solutions.

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